Delivery & shipping

It depends on your location. The costs of delivery to different countries vary, but they’ll be displayed during checkout once the country has been selected.

• If the total cost of your order is below 17.99 €:
  A small order fee of 1.99 € is applied.
• If your parcel is heavy (in such cases, the item is shipped on a pallet to ensure security):
  A shipping fee is applied depending on your location.
  

For your security, we aren’t able to change the address your order is being sent to. Don’t worry – if you’re not in when a delivery is attempted, our carrier will leave a card/message or send you an email notification advising how to arrange a redelivery or where you can pick up your parcel.

We’re sorry there’s an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.
The item(s) you ordered may have been out of stock – it’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
If you have an item missing from your order, please let us know within 14 days of your order being delivered, and we’ll do our best to help you.

Just one more thing…
*We aim to meet these delivery times, but during busy periods (including sales), deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. However, we will always work hard to keep these temporary changes to a minimum. Coffee Friend cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

If a delivery attempt was unsuccessful, please contact the delivery service to arrange a second attempt.

Please note: If the package isn’t received within a certain period of time, the delivery service will return it to our warehouse and reshipment will be available as soon as the package has safely arrived back there. A responsible representative will contact you in such scenario and reship the package.

Please carefully examine your package as soon as it arrives. If any of your ordered products have been damaged (whether the damage is visible or hidden) during transit, please report the damage to the carrier and Coffee Friend on the same day.

Important: If the received package has visible outside damage, refuse the package.

You can easily contact us at [email protected] or +3531800818437.

We ask all customers to check their original orders and compare their products on the website when they receive them. If you believe you’ve received the wrong item or if your order is missing an item, please contact us at [email protected] or +3531800818437 within 14 days from the date of delivery.

Once your order has been processed and dispatched, you’ll receive an e-mail/phone message with tracking information. If haven’t received this e-mail, please make sure to check your spam folder as well. If you haven’t received your tracking number, please contact us at [email protected] or +3531800818437 to find out the details of your order.

We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.

Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country.

Important: Coffee Friend cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note that on rare occasions, customs agents may delay the delivery of some packages.

Our orders are shipped from our European warehouses.

We deliver orders worldwide!