Ordering & payment

We’ll send an invoice to the e-mail address specified in your order. Your electronic invoice acts as a warranty card. Also, if you have an account and the order was placed in our online store, you’ll find your invoices in your user profile.

As we’re not able to see exactly what’s causing this error, some of the most common reasons may be:

– incorrect zip code;
– incorrect verification code or card details;
– insufficient funds / expired card;
– declined due to an international purchase (check if this feature is available for your card);
– declined by the bank.

We always recommend getting in touch with your bank personally in order to clarify why your transaction cannot be verified.

Credit cards (Visa, Mastercard) and PayPal.

Please contact our Customer Service team ([email protected] or +3531800818437) as soon as possible. If your order hasn’t reached the fulfilment stage yet, we may still be able to change the shipping address. However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

Please contact our Customer Service team ([email protected] or +3531800818437) as soon as possible. If your order hasn’t reached the fulfilment stage yet, we may still be able to change or cancel it. However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

Once our payment provider processes your payment, we’ll send an order confirmation to the e-mail address you’ve provided when placing your order.

This can be done at the checkout page, in the section of order comments. The field name is “Other Comments”.

Contact us via e-mail at [email protected] — we’ll be happy to answer all of your questions!

Simply select the item/s you wish to purchase and add them to your shopping cart. Proceed to the checkout page, fill in your personal information and enter your payment details.