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Ordering & payment
What if I can't find the information I'm interested in in the product description?
I want to provide additional information, such as my door code, additional links, etc. Where can I do this?
How do I know if my order went through successfully?
Is it possible to change or cancel my order?
I want to change the shipping address. How can I do that?
How do I get an invoice for the purchased goods?
How do I place an order?
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Delivery & shipping
When will my order arrive?
Will I be able to track my order?
What time will my shipment arrive?
Where do you deliver orders?
Will I have to pay international taxes and duties?
COVID-19 shipping information
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Returns
What's the return policy for refurbished coffee machines?
When will I receive my refund?
What goods can be returned?
How much will the return cost?
I returned my order. How do I know if my parcel has reached you?
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Warranty & repair
Do you offer warranty?
Where do I register for a warranty?
What's the warranty granted for refurbished coffee machines?
How long does warranty service take?
What happens if my coffee machine breaks down after the warranty has expired?
When should the warranty repair costs be covered by the customer?
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Coffee machine maintenance & coffee
How are coffee machine cleaning tablets different from descaling agents?
How often should my coffee machine be cleaned?
Are all-purpose cleaners suitable for a coffee machine?
How often should the milk system be cleaned with antibacterial liquid?
How to choose a coffee machine that is right for me?
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